How we work
From first call to the next reorder
We use technology at every stage of working with you, so you get answers faster, quotes that fit and support wherever your machines are. Including Value Tools Lens, live augmented-reality sessions with our engineer.
Six stages, one team
What working with us looks like, and the tools we use at each step.
- 01 · Connect
First contact
Send a drawing or chat with us live. Your enquiry reaches our team at once.
- Website enquiry
- Value Tools live chat
- Our CRM
- 02 · See it
Understanding your requirement
On Value Tools Lens, our engineer sees your machine, part or drawing, live.
- Value Tools Lens · AR remote assistance
- 03 · Design
Custom design and quotation
We agree the details with you on the call, then quote. Accept online.
- Live drawing review
- ValueTools360 quotations
- Online accept
- 04 · Make
Manufacturing
Every job tracked stage by stage, and inspected before it ships.
- ValueTools360 order stages
- 05 · Deliver
Delivery
Packed, dispatched and tracked to your door.
- Packed and dispatched
- Tracked to your door
- 06 · Support
Our engineer at your machine, in minutes.
As good as having our engineer beside you: live by AR, and on site whenever you need us.
- Value Tools Lens · AR remote assistance
- Reorder reminders
Custom design
From your requirement to an agreed design, together
A special tool is only as good as the requirement behind it. Our engineers work through it with you, at your machine and on your drawing, so the design is agreed with less back-and-forth and right first time.
- 01
You share the requirement
Send the drawing through the website (PDF, DXF, DWG, STEP or IGES), with the material, machine and what the tool has to achieve.
- 02
We see it at your machine
On a live AR session our engineer sees the part, fixture, spindle interface and the tool you run today, and marks bore features, datums and clearances right on your screen.
- 03
We settle the details together
Tolerances, surface finish, material, coolant and cycle-time goal are agreed on the call. Drawings and documents can be shared in the session chat and marked up while you talk.
- 04
Design and quotation
We design the tool to what we agreed and send the quotation as a PDF, with an online copy you can accept and attach your PO to.
- 05
Approved, into production
Once you approve, the tool goes into production and is tracked stage by stage until it ships with its inspection report.
The usual way
- Drawings and photos go back and forth by email
- Questions wait for a reply or a meeting
- Details get lost between messages
- The requirement is pinned down slowly
With a live session
- Both sides look at the same part and drawing, live
- Questions are answered on the call
- Agreed points are marked on screen and captured as snapshots
- Design and requirement agreed in one conversation
Value Tools Lens · AR remote assistance
As good as having our engineer beside you.
With Value Tools Lens, our engineer sees your machine through your phone, marks the exact edge, insert or clamp on screen, and talks your machinist through the fix, live. It's as good as having us on site, without waiting for a visit. And when the job needs hands at the machine, we send our engineers to you.
- See it togetherA live view of your machine.
- Mark it, fix itGuided step by step.
- On site if neededOur engineers come to you.
On site without the wait. On site in person when it counts.
- 01
A tool chatters, or a bore is out of tolerance
- You
- Start a session from your phone at the machine and point it at the spindle, holder and insert.
- Our engineer
- Our engineer sees it live, freezes the frame to look closely, and places AR markers on the exact edge, chip or clamp to check.
- Result
- You are talked through the fix step by step, right at the machine.
- 02
Commissioning a new PCD tool
- You
- Set up the first article with our engineer on the call.
- Our engineer
- We guide the setup, check the measurements and offsets with you as you go, and mark what to adjust.
- Result
- The tool goes into production set up the way it was designed to run.
- 03
Wear review before a regrind
- You
- Show the cutting edge to the camera.
- Our engineer
- Our engineer inspects the edge with you, zooming in and taking snapshots of the wear.
- Result
- Regrind or replace is decided on the spot, with the snapshots on record.
- 04
A new requirement on the shop floor
- You
- Show us the part, fixture or drawing at the machine.
- Our engineer
- We mark the features that matter and scope a custom tool on the call.
- Result
- Your enquiry starts with the full picture, so the quotation fits first time.
- 05
Training a new operator or shift
- You
- Put the operator on the session at the machine.
- Our engineer
- Our engineer walks them through handling, setting and care of the tool, pointing at each step on screen.
- Result
- Every shift runs the tool the same way.
Why it helps
Less machine downtime
A live session is the fast first response, so the problem is looked at sooner.
Live first, on site when needed
Our engineer joins you live from Bengaluru, and we send engineers on site whenever the job needs it.
The right expert first time
The engineer who knows the tool sees the problem, and can bring in a colleague.
One shared picture
Marked-up live video instead of long email threads and photos.
Across borders and time zones
From Australia to India, we set the session for a time that works on both sides.
What Value Tools Lens can do
Live camera
Our engineer sees what your phone camera sees.
AR annotations
Arrows and drawings placed on your live view.
Freeze frame and zoom
Hold the picture still to study a detail.
Voice and chat
Talk and message in the same session.
Share files in the session
Drawings and documents shared in the chat.
Snapshots
Key moments captured for the record.
A second engineer
We can bring in a colleague to the same session.
No app needed
Join from your phone's browser using the link we send.
How a session works
- 01
Ask for a session
Use the form below, call or WhatsApp us, and tell us what you want to show.
- 02
Open the link we send
It opens in your phone's browser at the machine. No app to install.
- 03
Point your camera
Show us the machine, part or drawing. We see what you see.
- 04
We work it through together
Our engineer marks up your view and talks you through it, step by step.
Sessions run on Value Tools Lens
Book a live session or a site visit
Tell us what you want to show us (a tool, a problem at the machine, or a part you need tooling for) and when suits you, or ask for an engineer on site. We'll reply to set it up.
Prefer to talk? Call +91 96112 36211, WhatsApp us or email connect@value-tools.com.
Need a quotation instead? Send a request for quote.